MFC recharge codes are provided by resellers only. We do not send recharge codes for purchases carried out on our website or app. In those cases, plans are automatically activated once the payment has been processed. If you have a problem, contact the distributor or reseller you purchased the recharge code from.

The auto-renewal is automatically activated after purchasing any of our plans with credit card and some debit cards. This way, the plan will be credited at the end of each valid period without the need to do it manually.

If you purchased a My Family Cinema plan with credit card and some debit cards, it will be automatically renewed at the end of each valid period without the need to do it manually. However, if you used a different payment method or if you canceled your auto-renewal subscription, you will be able to renew the service by following the same steps for any common purchase. If you wish to upgrade your plan, you can do so at any given time from our website or directly from the app.

To enjoy your content, you first need to add your personal cloud to the platform directly from the app.  It’s super easy!

ON YOUR SMARTPHONE OR TABLET

1. Open the app and go to the cloud icon.
2. Click on “+ Add cloud”.
3. Select the option “Add from internet”.
4. If you don’t have a cloud link, click on the orange links to visit our forum and read other user experiences. If you do have a cloud link, enter it on the corresponding field.

ON YOUR TV

1. Open the app and go to “My cloud”.
2. Click on “+ Add cloud” to import your content.
3. Select the option “Add from internet”.
4. If you don’t have a cloud link, click on the orange links to visit our forum and read other user experiences. If you do have a cloud link, enter it on the corresponding field.

For more corporate uses of the cloud, check our guide How to create and manage cloud packages.

Still have doubts? Here is a step-by-step video tutorial!